1. Data Collection and Use
1.1 Whose personal data we collect and how we collect it
1.1.1 etickets.sg collects personal data from a range of individuals in the context of its business activities, including our customers, representatives of our suppliers, Providers, Merchants, Venue Hosts and other business contacts; contractors; users of the Site; individuals who contact us by any means; and job applicants.
1.1.2 We collect personal data voluntarily provided by you when you: visit our Site and/or complete one of our web forms; register with our Site; contact our customer service team or request information from us in any other way; leave a customer review; visit our premises and kiosks; submit an order for any of the Services (defined below), or make a Ticket booking for any event, whether through physical kiosks, our Site, or selected sales channels of etickets.sg, our Providers, or other third parties (including through selected third party platforms linked to our ticketing system); place a Mall Order or purchase a Mall Product (both defined below) from our Site; attend any events organised or managed by us or our Providers, or enter any premises of ours or our Venue Hosts; communicate with us, including via social networking websites, third party applications or similar technologies; or subscribe to our newsletters or emails; communicate with our Providers, Merchants, or other third parties through our Site.
1.1.3 We receive personal data from third party sources including API sales channels and promoter sales channels.
1.2 For whom do we collect your personal data
In relation to:
(a) your booking or enrolment for tickets, etickets, vouchers, memberships, or packages, or your donation (each a “Ticket”) for a specific event, show, performance, screening, exhibition, conference, transport service, attraction, food and beverage, place of interest, ride, venue access, membership programme, product, service, or charitable or beneficial cause (each a "Ticketed Service"), to be hosted or provided at a physical venue, virtual venue, online platform or website (each a “Venue”); as well as
(b) your order and/or purchase (each a "Mall Order") of any merchandise or related goods and services offered on the Mall (each a “Mall Product”),
1.2.1 For etickets.sg’s use:
We collect your personal data in our own capacity as set out below, for use and disclosure by etickets.sg and its agents for the following respective purposes:
(i) as Ticket seller, for the purpose of Ticket sale administration, processing and issuance, and other Ticketed Services;
(ii) as provider of the Site, for the purposes of management and administration of the Site, including customer registration and account administration.
(iii) where you have placed a Mall Order and/or purchased a Mall Product, we also collect your personal data as provider of the Mall, for the purposes of processing and fulfilling Mall Orders, including arranging for delivery or collection of Mall Products, invoicing and payment, and/or refunds.
1.2.2 For the Provider’s, Venue Host’s, & Merchant’s use:
(i) We also collect your personal data as ticketing agent and data intermediary on behalf of:
(a) the entity or entities operating, managing, producing, promoting or providing the Service and their agent(s) (each a "Provider"), for the Provider’s use and disclosure for the purposes of Ticket sales, Service management, administration and improvement, providing Service-related services, processing bookings or Tickets for admission, or other related activities (collectively “Service Administration”);
(b) the entity or entities owning, operating, or managing the Venue hosting the Ticketed Service and their agent(s) (each a “Venue Host”), for the Venue Host’s use and disclosure for the purposes of managing Venue admission, seating, and/or access (collectively “Venue Administration”).
(ii) In addition, where you have placed a Mall Order and/or purchased a Mall Product, we also collect your personal data as data intermediary on behalf of:
(a) vendors or merchants of Mall Products sold on the Mall (“Merchants”), for the Merchant’s use and disclosure for the purposes of processing Mall Orders, payments, delivery and invoicing, and for administration of the contract of sale between you and the Merchant;
(b) our service providers on whom etickets.sg is reliant to offer the Mall Products and operate the Mall (“etickets.sg SPs”), for their use and disclosure for the purposes of management and administration of the Mall. Additionally, anonymized, aggregated usage data derived from your use of and access to the Mall (“Mall Usage Data”) may also be used by etickets.sg SPs for the purposes of product development, product performance improvement, general reporting, research and other lawful purposes, However, etickets.sg SPs shall not disclose specific Mall Usage Data in any of its marketing or published materials, and any data reported for these purposes shall be aggregated with no ability to identify specific Mall Usage Data.
(collectively, ”Mall Administration”):
(iii) Where you have consented to receiving marketing materials from etickets.sg, Provider, Merchant, and/or Venue Host, and their respective marketing agents, your personal data will be used and disclosed for such marketing purpose in accordance with Section 2 below.
(iv) Our Providers, Merchants, and Venue Hosts may in turn disclose your personal data to their third party service providers to the extent required for Service Administration, Mall Administration, and/or Venue Administration as set out above. It is the Provider’s, Merchant’s, and/or Venue Host’s obligation to notify you and to obtain any legally required additional consents if it wishes to use your personal data for any other purpose, or if it wishes to share your personal data with any third party.
1.2.3 For etickets.sg’s service providers’ and other third parties’ use:
(i) Where you have placed an order or made a purchase for a Ticket and/or a Mall Product, we also collect and use your personal data such as payment information, delivery information and other data and information as may be required, and share and disclose your data to our third party payment service providers, such as:
(a) credit, debit and charge card companies, banks and other entities processing payment instructions given by you through this Site, for their use and disclosure for the purposes of processing and fulfilling your Ticket and/or Mall Product orders and purchases, as well as payments, invoicing and refunds;
(b) our third party warehousing and delivery fulfilment partner(s), for their use and disclosure for the purposes of processing and arranging for delivery or collection of Tickets and/or Mall Products.
(ii) We may also disclose your personal data to: our third party service providers (including any third party service provider which hosts or manages data from this Site, or which provides and administers the Site and related Site services, including the etickets.sg SPs) who process your personal data on behalf of etickets.sg; lawyers and other professional advisors; auditors; our ticketing outlets and agents and any other agents or subcontractors acting on our behalf, government or regulatory authorities, to the extent required in the normal course and scope of our business in the provision of our services, and where required or permitted by applicable law, statute, stock exchange regulation or by-law, regulatory or governmental order or court order.
1.3 What personal data we collect and why we collect it
1.3.1 We collect and use your personal data to allow us to provide products, services and features to meet your needs, and to customize and improve our products and services to make your experience more secure and convenient and for the other purposes in Section 1.2. We only collect personal data about you that we consider necessary for achieving these purposes.
1.3.2 If you choose to use our services, we may require you to provide contact and identity information, including your name, address, email address, phone number and other personal data as indicated on the forms throughout the Site, or which you choose to provide us with. Where relevant, we will indicate which fields are mandatory and which fields are optional.
1.3.4 We may also look across multiple users to identify problems or resolve disputes, and in particular, we may examine your personal data to identify users using multiple user-IDs or aliases. We may also compare and review your personal data for errors, omissions and/or accuracy.
1.3.5 Under some circumstances, we may require certain financial information from you. We use your financial information (including credit card information) only to verify the accuracy of your name, address, and other information, to detect any fraud or other criminal activity, and to bill you for your use of our services.
1.3.6 We may take photographs or video recordings at a Ticketed Service, event, Venue or premises of ours or our Providers or Venue Hosts. We take these photographs or video recordings for publicity and promotional purposes or for such other purposes notified to you at the Ticketed Service, event, Venue or premises. Where we do so, we may capture your image or likeness as part of the wider crowd of attendees at the event. If you do not wish for your image to be used in this way, or would like us to remove a photo that contains your image, please contact us using the methods detailed in Sections 7 and 9 below. In situations where we intend to take close up or individual photos or video recordings of you, we will always seek your consent before doing so.
1.3.7 Where you provide us with personal data of other persons for whom you are purchasing or booking Tickets (each a “Ticket Holder”), you undertake and warrant that:
(ii) all information and data of each Ticket Holder provided by you are accurate and complete.
1.3.8 Where required for compliance with all health and safety requirements as may be specified by the Singapore government, including any directions on preventing the transmission of COVID-19, and all other health advisories and guidelines (“Health Advisories”), before you may purchase a Ticket or attend an Event, we may require you to provide information on the COVID-19 vaccination status of you and your Ticket Holders (“Vaccination Status”). This will enable etickets.sg, the Provider and Venue to comply with Health Advisories, including without limitation, to assess Event safety, comply with entry and maximum capacity requirements, and perform crowd management. Your Vaccination Status will be for etickets.sg’s, the Provider’s and Venue’s internal use for the aforementioned purposes only, and will be accessed only by their employees and service providers, and will not be disclosed to any unauthorised third parties. Please note that if you or your Ticket Holders have not completed a full COVID-19 vaccination regime, you will not be able to purchase Tickets to or attend the Event.
1.4 Cookies and Similar Technologies
1.4.2 Cookies are text files which are downloaded to your device when you visit a website, allowing your device to be recognised.
1.4.4 When you use our Site, we collect certain standard information that is sent by your browser to our Site. This includes technical information, such as your IP address, browser type, operating system, language, time zone setting, access times, country and any referring website addresses.
2. Marketing opt-in and opt-out provisions
2.1 When you register for a etickets.sg account, purchase Tickets for a Ticketed Service, or make a Mall Order or Purchase a Mall Product, you may opt-in to receive marketing information via email from: etickets.sg, Providers, Merchants, Venue Hosts, and/or such parties’ marketing agents. This information will include the latest news on Services, including shows, events, promotions, contests and/or lucky draws.
2.2 If you opt to receive marketing information from etickets.sg and its marketing agents:
2.2.1 We will use your email address to inform you about online and offline offers, products, services, and updates, and send you our e-newsletters and/or electronic direct marketing materials such as the etickets.sg Buzz and etickets.sg Buzz Special, which provide information on Services that are jointly promoted by etickets.sg. The etickets.sg Buzz features multiple Services organised by various Providers and Merchants, while the etickets.sg Buzz Special features one or more Services organised by a single Provider or Merchant. We may also display event-related content and advertising on our Site where we believe this may be of interest to you.
2.2.3 If you change your mind at any time and wish to un-subscribe from etickets.sg’s marketing material, you may easily do so via the unsubscribe link found on each email, or through our hotline at +65 92203666. Alternatively, you may also log into “My Account” at www.etickets.sg and opt out directly by editing your email preferences.
2.3 If you opt to receive marketing information from a Provider, Merchant, Venue Host, and/or their marketing agent(s), as applicable (each a “Marketing Entity”):
2.3.2 If you change your mind at any time and wish to un-subscribe from any Marketing Entity’s marketing material, please contact the Marketing Entity to do so. If you wish to obtain the contact particulars of the Marketing Entity, you may call our hotline at +65 92203666
3. The legal basis for etickets.sg processing your personal data
3.1 If you are located outside of the UK and the EU
3.2 If you are located in the UK or the EU
In order to comply with applicable data privacy laws, etickets.sg is required to set out the legal basis for the processing of your personal data. In accordance with the purposes for which we collect and use your personal data, as set out above, the legal basis for etickets.sg processing your personal data will typically be one or more of the following:
3.2.1 your consent;
3.2.2 the performance of a contract that we have in place with you or other individuals;
3.2.3 etickets.sg or our third parties' legitimate business interests as an event organising and/or ticketing platform (for example, to protect the security and integrity of our systems, to provide you with customer service, to promote and publicise our services to other customers); or
3.2.4 compliance with our legal obligations.
4. Sharing with and Disclosure to Third Parties
4.1 We will share and disclose your personal data with the third parties and for the purposes set out in Clause 1.2.2.
4.2 Additionally, we may share your personal data with people within our organisation, including people within our group companies, who have a “need to know” that data for business or legal reasons, for example, in order to carry out an administrative function such as processing an invoice, or to direct a query that you have submitted to the relevant department within etickets.sg.
4.3 We may disclose your personal data to third parties in the event that we sell, buy or merge any business or assets, including to the prospective seller or buyer of such business or assets.
4.4 Finally, we may share non-personal data with other third parties that are not described above. When we do so we may aggregate, anonymise, or de-identify the information so that a third party would not be likely to link data to you, your computer, or your device.
4.5 When you purchase a Ticket or submit a Mall Order, or otherwise register for a Service, the relevant Provider, Merchant, and/or Venue Host will receive the personal data that you provide. Other third parties involved in the Service may also receive your personal data. We are not responsible for the actions of these Providers, Merchants, Venue Hosts or other third parties, with respect to your personal data. It is therefore important that you review the applicable policies of the Providers, Merchants, and/or Venue Hosts, and if applicable and available, their appointed third party service providers or other business contacts, before providing personal data or other information in connection with your purchase of or registration for a particular Service.
5. Transfers of Personal Data if you are based in the UK or the EEA
6. Social Media
6.2 When you “like” or “follow” us on Facebook or other social media sites, we may collect some information from you including your name, e-mail address, and any comments or content you post relevant to us. We likewise may collect your personal data if you submit information to us through social media sites.
6.3 etickets.sg’s own website may contain links to Facebook or other social media sites, such as through the Facebook “Like” button. When you interact with these links, your browser will establish a direct link with the Facebook (or other social media site’s) servers. Using the example of the Facebook ‘like’ button, Facebook will then receive information about your browser and activity, and may link it to your Facebook user account. For more information about how Facebook and other social media sites use data, please see their own policies.
6.4 etickets.sg may provide you with opportunities to contract directly with third parties, and/or to integrate with third party services or applications, through our Site. In such instances, we will disclose your personal data to other entities in order to fulfill a request by you, or to provide services you have requested.
7.1 Your privacy is important to us. We put in place reasonable security arrangements (which shall at least be equivalent to industry standard practices) to protect your privacy and personal data, in such manner and to such extent as we deem reasonably appropriate to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. However, there is no such thing as "perfect security" and we do not guarantee in any way, and you should not expect, that your personal data or private communications will always remain private and/or safe from any abuse or misuse by third parties.
7.2 Your personal data to be used by etickets.sg is stored on etickets.sg's servers located in Singapore. We use such organisational, procedural and technical safeguards as we deem reasonably necessary to protect your privacy and to protect your personal data against loss, theft and unauthorised access, collection, use, disclosure, copying, modification or disposal. Such safeguards include but are not limited to the use of encryption, firewalls and Secure Socket Layer technology. We will also employ the appropriate security techniques to reasonably protect data against loss, theft, and unauthorized access, collection, use, disclosure, copying, modification or disposal by users inside and outside etickets.sg.
7.3 etickets.sg protects the personal data it collects in a secure database with important data being encrypted, and the database servers are hosted in a protected data centre. etickets.sg employees are required, as a condition of their employment, to treat personal data held by etickets.sg as confidential, and to maintain the confidentiality of that personal data.
7.4 As "perfect security" does not exist, etickets.sg does not represent or warrant that there will not be, and hereby disclaims any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorised access, collection, use, disclosure, copying, modification, disposal or similar actions with regard to any data held or maintained by us.
7.5 You are advised to contact the relevant Provider, Merchant, and/or Venue Host if you wish to find out how it stores your personal data. If you wish to obtain the contact particulars of the Provider, Merchant, or Venue Host, you may call our hotline at +65 92203666
8. Records retention
8.1 Your personal data is not kept for longer than is necessary for the purposes for which it is collected, or where permitted by applicable law, no longer necessary for legal purposes or the purposes of our normal business operations. This means that data and records (including personal data) are destroyed or erased from our systems when no longer required. The amount of time that records are kept for varies depending upon the type of personal data they contain.
9. Accessing and Updating your Data
9.1 Applicable data privacy laws give rights to individuals in respect of personal data that organisations hold about them. If you wish to access, correct, update, delete, limit or object to the processing of or otherwise change or remove any personal data that you provide for etickets.sg’s use, please contact us at: our hotline +65 92203666 for assistance. You will also be able to change it directly after logging in under "My Account" at www.etickets.sg.
9.2 You may also request to receive a copy of any personal data that you have provided to etickets.sg for etickets.sg’s use, and to transmit such personal data to another organisation of your choosing, where such personal data is processed by etickets.sg by automated means, and is based on your consent, or on a contract to which you are a party.
9.3 We will consider and respond to all requests under this Section 9 in accordance with applicable law.
11. Contact etickets.sg
11.2 You may also contact the Personal Data Protection Commission of Singapore via their website at https://www.pdpc.gov.sg, or if you are in the UK or the EU, you may contact your local supervisory authority for data protection, to lodge a complaint on personal data protection concerns.